• Provide one point contact support no.
  • Support Staff –Open new case support, record information and provide case ID to follow up.
  • Product support with maintenance, ie CISCO, IBM, POLYCOM VIDEO CONFERENCE system etc.
  • Case open will include product warranty period series no, problems etc.
  • Help desk support staff will follow up this case for onsite support till delivery case close.


  • Support IT Hardware and Software i.e. IBM Servers, Lenovo PCs, Lenovo Notebooks, Printers, Scanners, CISCO Switches, routers, etc..
  • Support staff will call system support to ensure the equipment is completely delivered and installed necessary software on time.
  • Support staff will close the case and send the receipt to system support.
  • Propose Telco Service, Setup Internet and Email system plus   recommend subscription of ADSL, leased line, or any point-to-point leased line linkage.
  • Provide IT documentation on schedule of events, project plan and technical drawings.
  • Coordinate testing of all IT-related equipment to ensure they are up and running on time.
  • Source for suitable phone-recording system.
  • Source and recommend office automation equipment, e.g. leased/purchase Xerox, Canon copiers or multifunction systems.
  • Provide IT maintenance support / Outsource Engineer.
  • Provide IT consultancy services and work with all main/subcontractors to ensure job is completed within deadline.
  • Coordinate and provide relocation or Migration Services to/from old/new office.
  • Provide new Office design M&E work, and office furniture that blends in with total IT concept in your office.
  • Any other requirements for your office, big or small, we’ll do it!